Use the KOMERRA name accurately and protect the rights behind every business.

This Intellectual Property and Trademarks Policy explains the rights associated with KOMERRA materials, the limited ways in which the KOMERRA name and brand assets may be used, the ownership and permitted processing of customer-provided content, and the process for reporting suspected infringement.

The Policy applies to KOMERRA websites, applications, software, APIs, documentation, public pages, Mini Stores, Trust Passports, generated documents, marketing materials, brand assets, integrations, and other services operated by KOMERRA Technologies Limited.

This Policy should be read together with the Terms of Service, Privacy Policy, Acceptable Use Policy, Customer Stories standards, Press and Media page, Data Processing Agreement, and any applicable partner, developer, enterprise, or licensing agreement.

KOMERRA is operated by KOMERRA Technologies Limited.

Questions about brand use, intellectual-property permissions, customer content, or suspected infringement may be sent to support@komerra.app.

Use “Brand Use Question” when requesting permission or clarification.

Use “Intellectual Property Report” when reporting allegedly infringing content.

Except for customer-provided content, third-party materials, and open-source components governed by their own terms, the KOMERRA platform and original materials made available through it are owned by or licensed to KOMERRA Technologies Limited.

These materials may include the KOMERRA name, logos, icons, brand system, interface designs, layouts, visual elements, original illustrations, animations, website copy, documentation, templates, workflows, software, source and object code, APIs, databases, data structures, and other original product materials.

Compilation, arrangement, selection, presentation, and coordination of materials may also be protected independently from the individual materials included within them.

All rights not expressly granted are reserved by KOMERRA Technologies Limited and the applicable licensors.

KOMERRA, the KOMERRA logo, associated product names, slogans, distinctive icons, visual identity, and related brand elements may function as trademarks, service marks, trade names, or other source identifiers.

Use of a mark does not depend solely on whether a registration symbol appears beside it.

Nothing in this Policy should be read as a representation that every KOMERRA name, logo, slogan, product name, or visual element has been registered as a trademark in every jurisdiction or category.

The registration, application, or renewal status of a particular mark should be confirmed before any statement is made that the mark is formally registered.

The ™ symbol may be used by KOMERRA to identify a brand element claimed as a trademark whether or not a registration has been completed.

The ® symbol must not be used in connection with a KOMERRA mark unless KOMERRA has confirmed that the mark is registered in the relevant jurisdiction and for the relevant goods or services.

Customers, partners, press organizations, developers, and other third parties must not add, remove, or change a trademark symbol in a way that misrepresents the status or ownership of the mark.

The absence of a trademark symbol does not grant permission to copy, register, imitate, or misuse the brand element.

Access to KOMERRA does not transfer ownership of the platform, software, brand, documentation, interfaces, templates, or other KOMERRA materials.

Subject to the applicable Terms of Service, KOMERRA grants users only the limited, non-exclusive, non-transferable, revocable right needed to access and use the Services for their authorized business purposes.

No licence is granted to reproduce, distribute, modify, resell, sublicense, reverse engineer, republish, or commercially exploit KOMERRA materials except where an applicable agreement or law expressly permits it.

No patent, industrial-design, trademark, copyright, trade-secret, database, or other intellectual-property licence is granted by implication.

You may accurately state that your business uses KOMERRA or that a supported product or service integrates with KOMERRA where the statement remains truthful and current.

You may link to an official KOMERRA public page and share a Mini Store, Trust Passport, public business profile, or document that you are authorized to publish.

A reference must not imply that KOMERRA sponsors, certifies, approves, guarantees, employs, funds, endorses, audits, insures, or partners with you unless a written agreement or official announcement confirms that relationship.

Do not describe yourself as “official,” “certified,” “authorized,” “verified by KOMERRA,” or a “KOMERRA partner” unless KOMERRA has expressly granted the relevant status.

You may link to publicly available KOMERRA pages in a lawful and non-deceptive manner.

The link and surrounding context must not misrepresent the source, ownership, content, purpose, or relationship between KOMERRA and the linking website or service.

Do not frame or embed a KOMERRA page in a way that removes context, obscures navigation, overlays another interface, captures credentials, or creates the appearance that the content belongs to another service.

Do not use a misleading link label, shortened address, copied login screen, or similar technique to imitate an official KOMERRA authentication or payment experience.

KOMERRA may request removal of a link that facilitates fraud, impersonation, malware, privacy abuse, infringement, or another material risk.

Journalists, reviewers, researchers, and commentators may use the KOMERRA name accurately when reporting, reviewing, comparing, or discussing the product.

Current official logos or approved brand assets may be used for genuine editorial identification where the use is proportionate and does not imply endorsement.

Editorial use must not alter a logo materially, combine it into another brand, present an outdated identity as current, or use it more prominently than necessary to identify the subject.

Editorial screenshots must protect customer, employee, Workspace, payment, security, and confidential information.

KOMERRA may provide updated brand materials without controlling lawful independent commentary or criticism.

A partner, developer, provider, agency, or integration operator may announce a relationship with KOMERRA only after the relationship and proposed wording have been appropriately authorized.

The announcement must identify the actual scope of the relationship and must not imply broader exclusivity, endorsement, certification, security approval, or commercial authority.

Partner badges, integration marks, co-branded graphics, and campaign materials may be used only under the applicable written permission or brand guidelines.

Permission may end when the integration, partnership, provider relationship, certification, or campaign ends.

Outdated partnership or integration claims must be corrected or removed promptly.

A business may accurately identify itself as a KOMERRA customer or user unless an agreement requires the relationship to remain confidential.

A customer may not create its own “KOMERRA certified,” “KOMERRA approved,” “powered exclusively by KOMERRA,” or similar badge without written permission.

A Mini Store or Trust Passport hosted through KOMERRA does not make the business a representative, agent, franchisee, employee, or legal partner of KOMERRA.

Use of KOMERRA does not make KOMERRA responsible for the customer’s goods, services, representations, deliveries, warranties, refunds, payments, or conduct.

Use only a current logo or brand asset supplied through an official KOMERRA source or expressly approved by KOMERRA.

Maintain the approved proportions, orientation, colours, clear space, and legibility of the mark.

Place the logo on a background that preserves adequate contrast and does not make the mark difficult to identify.

The logo should ordinarily appear as a distinct identifier rather than as part of a sentence, decorative pattern, or unrelated illustration.

Permission to use a logo for one announcement, integration, article, or campaign does not automatically authorize unrelated or continuing use.

Unless an official brand asset expressly provides otherwise, do not modify the KOMERRA logo or create a derivative version.

The KOMERRA name, logos, visual identity, or product appearance must not be used in a manner that is deceptive, infringing, unlawful, defamatory, fraudulent, or likely to confuse users about source, ownership, affiliation, or authorization.

Do not register, purchase, operate, or control a domain name, subdomain, application name, package name, social-media handle, email address, telephone identity, or business name that falsely appears to be an official KOMERRA property.

Do not use misspellings, added words, country names, support terms, login terms, payment terms, or security terms where the result is likely to mislead users.

Examples of misleading uses may include identities that appear to represent KOMERRA support, billing, verification, administration, security, recruitment, or official country operations without authorization.

A fan, commentary, educational, or community identity must make its independent status clear and must not imitate KOMERRA’s official presentation.

You may capture and share screens containing your own Account, Workspace, Mini Store, Trust Passport, documents, or business records where you have authority to share all visible information.

Before publication, remove or obscure customer details, staff information, payment references, balances, private messages, internal identifiers, tokens, security events, provider credentials, and other confidential information.

Do not publish screenshots that expose another Workspace or person merely because the information was displayed accidentally.

Do not alter a screenshot in a way that fabricates a feature, result, customer statement, verification indicator, payment status, system response, or KOMERRA endorsement.

A mock-up, prototype, edited image, or conceptual screen must be identified clearly where it could otherwise be mistaken for the current production product.

Users may create genuine tutorials, demonstrations, reviews, commentary, and educational material about their authorized use of KOMERRA.

The material should distinguish current production behaviour from prototypes, planned features, limited releases, mock data, or personal recommendations.

Do not reveal private information, internal security details, unpublished vulnerabilities, confidential documentation, or another person’s records.

Do not claim that an unofficial tutorial, course, service, template, or consultancy is produced, certified, or approved by KOMERRA unless written permission confirms that status.

Paid, sponsored, gifted, or otherwise incentivized content should disclose the material relationship where appropriate.

A business may share its own published Mini Store or Trust Passport through websites, social media, messages, advertisements, printed materials, and customer communications.

The business must not copy another business’s public page, product content, verification evidence, customer reviews, photographs, policies, or trust indicators.

A Trust Passport must not be modified or described in a way that expands the meaning of a completed check or implies a guarantee that KOMERRA has not given.

A public KOMERRA-hosted page remains subject to applicable moderation, privacy, brand, accuracy, and Acceptable Use requirements.

As between the customer and KOMERRA, the customer retains the rights it holds in the business information, text, product descriptions, photographs, logos, messages, files, documents, customer information, and other content it provides to the Services.

KOMERRA does not acquire ownership of Customer Content merely because the content is uploaded, stored, organized, processed, displayed, or used in an authorized workflow.

A customer cannot grant rights that it does not own or control.

The customer remains responsible for ensuring that it has the rights, permissions, notices, lawful basis, and authority required for the content it provides.

The customer grants KOMERRA a limited, non-exclusive licence to host, store, copy, process, transmit, format, adapt, generate, display, and otherwise use Customer Content only as reasonably necessary to provide, secure, maintain, support, and improve the contracted Services.

This limited permission includes making Customer Content available to the customer’s Authorized Users and to recipients, providers, or subprocessors selected or authorized through the relevant workflow.

The licence does not authorize KOMERRA to sell ownership of Customer Content or publish private business information to the general public.

Any broader use requiring separate consent, another lawful basis, or an additional agreement must be addressed through the relevant policy, notice, setting, or contract.

Where a business deliberately publishes content through a Mini Store, Trust Passport, public profile, product page, public document, or another public feature, KOMERRA may host and display that content to the intended public audience.

KOMERRA may create technical previews, thumbnails, responsive versions, search metadata, social-preview information, or similar formatting reasonably necessary to operate the public feature.

Making content public does not transfer its ownership to KOMERRA or permit unrelated third parties to copy, scrape, resell, or republish it without a lawful basis.

The business remains responsible for the legality, accuracy, accessibility, intellectual-property rights, privacy, and customer suitability of the published content.

Content created by an employee, contractor, administrator, or other Authorized User while acting for a business may form part of the business Workspace.

Removing the user from the Workspace does not automatically delete business records lawfully created for the business.

Disputes between employers, employees, founders, partners, contractors, agencies, or customers concerning ownership must not be resolved through unauthorized deletion, credential theft, Account takeover, or copying of restricted information.

KOMERRA may restrict changes while a genuine ownership or authority dispute is reviewed.

A business must have authority to upload and display its name, logo, trading identity, product brands, supplier marks, certification marks, and other brand material.

Possessing an image file or finding a logo online does not necessarily provide authority to use it.

Do not use another company’s mark in a way that suggests the business is an authorized dealer, franchisee, distributor, partner, sponsor, or approved reseller unless that relationship is genuine.

KOMERRA may request evidence of authorization where a brand-use complaint or material risk arises.

Businesses must have the rights required to use product photographs, videos, descriptions, catalogues, illustrations, labels, and marketing materials.

Do not copy content from a competitor, marketplace, supplier, photographer, creator, customer, or manufacturer unless permission or another lawful basis allows the use.

Supplier-provided content must be used within the scope of the supplier’s permission.

Editing, cropping, recolouring, translating, or using AI to transform protected material does not automatically remove the original owner’s rights.

KOMERRA may help generate or transform text, summaries, descriptions, translations, images, document content, or other material.

AI-generated Output may not be unique and may resemble content independently generated for another person.

The availability of an AI Output does not guarantee that it is accurate, original, non-infringing, registrable, confidential, or suitable for commercial use.

Users should review important Output before publishing, registering, licensing, selling, or presenting it as an original human-created work.

Do not instruct AI features to reproduce protected material, imitate a brand deceptively, create counterfeit assets, or remove ownership notices.

KOMERRA may display, connect to, or process materials owned by customers, providers, licensors, payment services, messaging platforms, social networks, map providers, AI providers, open-source projects, and other third parties.

Third-party names, trademarks, logos, APIs, documentation, interfaces, and content remain subject to the rights and terms of their respective owners.

The appearance of a third-party name or logo within KOMERRA does not necessarily imply sponsorship, endorsement, partnership, or ownership by KOMERRA.

Users must comply with the applicable provider terms when using a connected service.

Parts of KOMERRA may include or depend on open-source software governed by separate licences.

The applicable open-source licence controls the use, copying, modification, attribution, notice, and distribution of the relevant component.

This Policy does not replace, restrict, or expand rights granted under an applicable open-source licence.

Required licence notices and attribution should be preserved where applicable.

The use of an open-source component does not make the entire KOMERRA platform open source.

Access to a KOMERRA API, SDK, integration guide, schema, webhook, sample, or developer tool is governed by the applicable documentation and agreement.

Developer access does not authorize copying the complete product, reproducing private endpoints, bypassing limits, scraping interfaces, or presenting an integration as an official KOMERRA product.

An integration must use the KOMERRA name only as needed to identify genuine compatibility or connectivity.

The integration’s own name and brand should remain distinguishable from KOMERRA.

KOMERRA may require correction or removal of an integration name, icon, listing, or description that creates confusion or misstates its authorization status.

A business generally retains its rights in the business information and original content included in invoices, quotations, receipts, delivery notes, reports, and other documents generated for that business.

KOMERRA retains its rights in the underlying software, standard templates, layouts, components, and original design system used to generate the document.

A generated document does not transfer ownership of a KOMERRA template, software component, or design system to the business.

The business is responsible for ensuring that the document does not contain infringing logos, images, descriptions, certifications, or other unauthorized material.

KOMERRA will not use a customer’s name, logo, photograph, quotation, or identifiable business story publicly without appropriate permission.

Permission for one customer story, campaign, or announcement does not automatically authorize unrelated or continuing promotional use.

Material quotations should remain faithful to what the participant communicated and should not be fabricated or materially altered.

Where a customer story includes a commercial incentive, discount, gift, free service, or other material relationship, the relationship should be disclosed where appropriate.

A customer may raise a concern where published information becomes inaccurate, misleading, unauthorized, or materially outdated.

Users may voluntarily provide suggestions, comments, feature requests, corrections, or other feedback about KOMERRA.

Unless otherwise agreed in writing, KOMERRA may evaluate and use non-confidential feedback to develop, improve, market, secure, and operate the Services without an obligation to pay compensation or publicly attribute the idea.

This permission does not transfer ownership of unrelated Customer Content or confidential business information.

Do not submit information as feedback where you are not authorized to disclose it.

Do not send an invention, source code, trade secret, confidential strategy, unreleased product design, patentable disclosure, or commercially sensitive proposal with the expectation that it will remain confidential unless an appropriate written agreement is already in place.

An ordinary support message, contact form, social-media message, or feedback submission does not automatically create a confidentiality, payment, partnership, employment, or development obligation.

KOMERRA may already be developing or evaluating similar ideas independently.

Customer Content submitted for ordinary use of the Services remains governed by the applicable privacy, confidentiality, and data-processing terms rather than being treated as general product feedback.

A rights holder or authorized representative may report material believed to infringe copyright, trademark, design, publicity, database, or another intellectual-property right.

Send the report to support@komerra.app with “Intellectual Property Report” in the subject.

The report should identify the disputed content precisely enough for KOMERRA to locate and assess it.

KOMERRA will not remove lawful material merely because a person dislikes it, competes with it, criticizes them, or makes an unsupported ownership claim.

An intellectual-property report should include the following information where relevant.

KOMERRA may review whether the report identifies a recognizable right, affected material, relevant jurisdiction, plausible infringement concern, and person authorized to make the complaint.

KOMERRA may request additional information, clarification, proof of ownership, proof of authority, registration details, source material, or correspondence between the parties.

Submitting a complaint does not guarantee immediate removal or establish that infringement occurred.

KOMERRA may reject or close a complaint that is materially incomplete, unsupported, fraudulent, abusive, or outside its reasonable ability to assess.

KOMERRA may remove, disable, de-index, restrict, preserve, or temporarily hide disputed material where the report appears credible or continued publication creates material legal, consumer, privacy, security, or platform risk.

The action may be limited to the affected image, file, product, page, document, listing, or public feature rather than the entire Account or Workspace.

Temporary restriction is not necessarily a final legal determination that infringement occurred.

KOMERRA may notify the affected business and provide an opportunity to respond where doing so is appropriate, lawful, and reasonably safe.

A user whose content has been restricted may provide a good-faith response explaining its ownership, licence, authorization, lawful basis, mistaken identification, independent creation, or other reason the material should be restored.

The response should include relevant supporting evidence and identify the affected content and complaint.

Do not submit forged licences, altered records, false ownership statements, or misleading correspondence.

KOMERRA may share relevant parts of the response with the complainant where necessary to assess the dispute.

KOMERRA may restore content where the complaint is withdrawn, the claimant does not provide required information, the affected user establishes appropriate rights, or the available evidence no longer supports restriction.

KOMERRA may keep content restricted where the dispute presents substantial legal risk or cannot reasonably be resolved through a platform review.

Complex ownership, licence, employment, partnership, passing-off, or contractual disputes may require the parties to seek professional advice or a binding decision from an appropriate authority or court.

KOMERRA is not required to adjudicate every private intellectual-property dispute.

KOMERRA may warn, restrict, suspend, or terminate users who repeatedly or seriously upload, publish, distribute, sell, or promote infringing material.

Relevant factors may include the number and credibility of complaints, the person’s response, deliberate conduct, previous warnings, commercial scale, harm, counterfeiting, impersonation, and attempts to evade enforcement.

Multiple unsupported complaints do not automatically establish repeat infringement.

A serious first violation may justify immediate action where the conduct creates substantial legal, consumer, security, or reputational risk.

Do not knowingly submit a false ownership claim, forged registration, fabricated licence, misleading screenshot, fraudulent takedown request, or complaint intended to silence criticism or harm a competitor.

Do not use the complaint process for harassment, extortion, intimidation, or manipulation of a genuine commercial dispute.

KOMERRA may reject the report, restore affected material, restrict the reporter’s use of the process, preserve evidence, or take other lawful action where a complaint is abusive.

A good-faith legal or factual disagreement does not become abuse merely because the complaint is unsuccessful.

KOMERRA may retain complaint notices, responses, supporting evidence, moderation decisions, affected-content references, communications, and related audit records for investigation, legal claims, repeat-infringement review, fraud prevention, and accountability.

Access to retained records should be limited to authorized personnel, providers, and advisers with a legitimate need.

Unnecessary identity documents, confidential information, and unrelated personal data should be removed or minimized where they are no longer required.

Relevant evidence may remain after the disputed public material has been removed where a lawful and documented reason continues.

An intellectual-property complaint may require KOMERRA to share relevant information between the claimant and affected user so that the dispute can be understood and answered fairly.

Do not submit personal data, confidential information, identity documents, customer information, or trade secrets that are not necessary to support the claim.

KOMERRA may withhold information where disclosure would expose security controls, another person’s rights, legally privileged material, confidential provider information, or an active investigation.

Complaint information is processed according to the Privacy Policy and applicable legal obligations.

KOMERRA’s review of a brand-use request or infringement complaint is an operational platform process and is not legal advice.

A decision to restrict, retain, restore, or remove content does not necessarily determine the ultimate ownership, validity, registration, infringement, or enforceability of an intellectual-property right.

Rights holders and affected users should obtain qualified legal advice where a material dispute remains unresolved.

Nothing in this Policy limits a person’s right to approach a competent authority or court.

KOMERRA may investigate and respond to suspected impersonation, counterfeit applications, copied websites, misleading domains, fraudulent support accounts, unauthorized logo use, copied product interfaces, credential-harvesting pages, and other misuse of its intellectual property.

Possible responses include correction requests, provider complaints, hosting notices, domain complaints, platform reports, removal demands, preservation of evidence, suspension of connected Accounts, and appropriate legal action.

KOMERRA may prioritize conduct that creates a material risk of fraud, privacy harm, customer confusion, security compromise, or financial loss.

Permission to use a KOMERRA logo, badge, co-branded asset, partner designation, quotation, or other protected material may be withdrawn where the permission expires, the relationship ends, the use becomes misleading, the guidelines are breached, or continued use creates material risk.

After withdrawal or expiry, the recipient must stop new use and remove affected digital materials within the period stated by KOMERRA or the applicable agreement.

Previously printed or distributed materials may be handled according to the written permission, campaign terms, practical circumstances, and risk involved.

KOMERRA may update this Policy when its brand identity, products, public pages, integrations, customer-content model, intellectual-property rights, complaint process, or legal obligations change.

Material changes will be communicated through an appropriate website, Account, Workspace, contractual, or email channel where required.

An existing written licence or partner agreement continues to govern its specific authorized use where it differs from this general Policy.

Users should rely on the current official brand assets and current version of this Policy.

Send brand-use questions and intellectual-property reports to support@komerra.app.

Use “Brand Use Question” when requesting permission to use a logo, badge, screenshot, quotation, integration mark, or other KOMERRA material.

Use “Intellectual Property Report” when reporting allegedly infringing content.

Identify the relevant page, Account, Workspace, Mini Store, Trust Passport, product, document, image, mark, or file and provide the supporting information described in this Policy.

Do not send passwords, private keys, authentication tokens, recovery codes, bank PINs, card security codes, or unnecessary identity documents through ordinary email.