Unpacking the tools that keep business moving.
Unpacking the tools that keep business moving.
Everything sellers usually want to know before starting - live plans, eligible usage, security, Pidgin support and how KOMERRA treats your money.
Where an account or plan includes an action allowance, Billing shows the remaining balance. Eligible metered work uses the configured credit requirement only after the applicable details are shown.
Credit pricing is shown with the applicable account or market currency before a top-up is charged. Standard and premium actions use the current action catalogue rather than a hard-coded public amount.
You can review your plan, billing interval, renewal state and available management actions from Billing and Credits. Cancellation access and effective dates are shown in the billing flow.
Create your KOMERRA account on the web first. After setup, eligible businesses can connect approved WhatsApp or Instagram channels when provider approval, consent, permissions, country support, and account configuration are available. Connected channels share the same workspace records; social sign-up is not currently available.
Never. KOMERRA records your sales, balances and payments and creates professional documents - it is not an escrow, wallet or bank. Your money stays with you and your bank at all times.
Yes. KOMERRA is built for the way Africa actually sells - English, Nigerian English, Pidgin, Yoruba, Igbo and Hausa - and always shows the customer, items and amounts it extracted for your review before anything is saved.
Do I need a laptop to use KOMERRA?
No. The responsive web app supports registration, setup and order recording from a phone. WhatsApp and Instagram processing is separate and appears only after the required provider setup and business connection.
Can my staff use it too?
Yes - KOMERRA supports staff roles with different levels of access, so a sales person can record orders without touching your finances or settings.
What happens when included usage finishes?
Billing shows when an included allowance is exhausted. Depending on the action and account configuration, you can review the applicable credit requirement or plan option before continuing; subscription access and record availability follow the current plan status.
Is my data safe if I lose my phone?
Yes. Your records live in your KOMERRA account, not on the device. Log in from any phone or computer and everything is exactly where you left it. Sessions on a lost device can be ended by resetting your password.
Can KOMERRA work for a business outside Nigeria?
KOMERRA supports market-aware country and currency configuration as enabled in the current catalogue. Availability, payment methods and pricing are confirmed for the selected market before checkout.
How do I get help if I'm stuck?
The Help Center covers the common questions, and the contact form reaches a real person. Support requests are tracked properly - not lost in a general inbox.
Choose a live plan and create your account on the web, then connect eligible WhatsApp or Instagram channels when provider access is ready.